CALL CENTER SOLUTIONS
Rising operational costs and dwindling profit margins are a common complaint among many business owners trying to grow their sales. As any start-up or small business knows, a successful B2B marketing campaign hinges on your ability to turn prospective clients into satisfied customers. Appointment setting is integral to generating sales and revenue, but remains a challenging aspect of business development for many practical reasons.
Whether you’re a Fortune 500 or just entering the realm of B2B sales, outsourcing your appointment setting services with Marketing Strategizers offers significant advantages and measurable results in lead quantity and ROI. As a highly experienced B2B appointment setting company, Marketing Strategizers delivers a cost-effective way to start a dialogue, uncover interest and convert a greater number of prospects into real clients.
WHAT IS APPOINTMENT SETTING?
Appointment setting is crucial for businesses and expanding ventures that rely on quality leads to close sales and generate revenue. The primary goal of an appointment setter is to transform prospects into interested buyers, which is where the professional sales team at Marketing Strategizers come in. To accomplish this, appointment setters must establish a rapport with leads, making a positive impression as they evaluate the prospect’s interest, motivation and budget for the products or services on offer. By gaining extensive knowledge about your industry, appointment setters can diplomatically vet prospects, generate interest and ultimately set qualified appointments with sales staff.
Effective B2B appointment setting services operate like an extension of your own sales team, using a customized script and in-depth knowledge of your venture’s products, solutions and market.
THE BENEFITS OF APPOINTMENT SETTING
Drumming up qualified leads is a vital component to growing your business. Appointment setting services continually stock your pipeline, freeing up your sales reps to focus their energies on closing deals, not following up on dead-end leads. Dedicated appointment setters are trained to present your brand in the best possible light and will only hand over leads once they have demonstrated a willingness, authority and budget to buy. Your appointment setters provide complete transparency and constant communication, just as if they were in the building next door.
Professional appointment setters not only nurture leads into ready-to-buy prospects, they are also trained to identify service and product matches, helping to streamline sales productivity. The combined effect of allowing each team to focus on their strengths is a business that runs smarter, more efficiently and more profitably.
HOW OUTSOURCING APPOINTMENT SETTING BOOSTS SALES
Increasing numbers of businesses across the globe are enjoying the financial benefits of outsourcing their appointment setting to experts. Why spend the time, money and energy training in-house cold callers when you can outsource to a proficient team that delivers qualified decision makers. Here at Marketing Strategizers, our agents are focused on providing sales with high-quality leads and better opportunities, helping your business drive a successful campaign.
WHY OUTSOURCE APPOINTMENT SETTING?
Generate Quality Leads
Better Opportunities for Closing
Increases the Conversion Rate
Streamline your sales funnel
Similar to sales outsourcing, contracting out your appointment setting is a great way optimize productivity across all business sectors, giving you a competitive edge. Marketing Strategizers already has the trained personnel, software, databases and infrastructure in place to set quality appointments, lowering your cost per sale.
Outsourced appointment setting services generate quality leads, helping entrepreneurs close more deals, boost sales and grow their business. Learn how Marketing Strategizers can help you surpass sales benchmarks by contacting our offices today.
DATA VERIFICATION SOLUTIONS
Authentic data builds stronger, more streamlined business operations that are primed for success. Maintaining accurate databases that are free of outdated or erroneous information is pivotal for maximizing efficiency and getting desired results. More companies are turning to high quality data verification services to optimize workflow, boost performance and gain a cutting edge in an increasingly competitive marketplace.
Marketing Strategizers has years of experience offering data verification services to companies across all industry sectors. Our skilled team is trained to cross-check datasets for human and instrument errors, assuring that your database is authentic, reliable and up-to-date.
WHAT IS DATA VERIFICATION?
Data verification is the process of checking migrated or backed-up datasets for inconsistencies and accuracy. This time-consuming and laborious task is designed to eliminate mistakes, missing values, duplicates and invalid data that can hamper operations and the success of your B2B campaign. Authentic data is at the heart of every business, driving important decisions and strategies that impact growth. Data verification assures that the information entered matches the original source. This process may be completed manually through double entry checks, vigilant proofreading against original documents, as well as phone or email verification. Data and records may also be authenticated and checked for precision through software technologies that are cost-effective and yield fast results.
THE BENEFITS OF DATA VERIFICATION
At Marketing Strategizers, we understand that accurate, verified data fuels a dynamic commercial environment and drives strategies in the right direction. The need for quality, updated data is relevant to any operation that wants to expand and augment profits.
Some of the numerous benefits of data verification include:
Assures a quality, authentic database
Increases operational efficiencies
Streamlines data management
Lowers distribution costs
Generates higher ROI
Drives smarter business strategies
Improves customer experience
Enables more timely decisions
Helps develop a stronger sales pipeline
HOW OUTSOURCING DATA VERIFICATION IMPROVES DATA MANAGEMENT
Marketing Strategizers offers data verification services that help you gain a competitive advantage. Business strategies based on outdated or incorrect data can negatively impact the health and growth of your operation. Using state-of-the-art methodology and software, our skilled team of professionals improve the quality and accuracy of your dataset down to the last detail, identifying gaps and decreasing B2B data decay. In-house data authentication is costly and often entails long processing time. Outsourcing data verification to Marketing Strategizers is an affordable way to optimize data management, streamline work processes and deliver excellent customer service.
Make rational business decisions and marketing strategies based on intelligent data that is consistent and up-to-date. We offer data verification services that authenticates residential and official addresses, postal codes, phone numbers, email addresses, contact names, as well as education and job histories for employees. Marketing Strategizers' data verification analysts work with various industries and businesses of all sizes, from financial institutions and market researchers to multi-national Fortune 500 companies.
Our services are customized and cost-efficient, letting you reduce operating costs substantially. For fast turn-around times on data verification services that are privacy compliant and quality assured, contact Marketing Strategizers to discuss how we can help you.
Post Sales Follow Ups
Successful organizations understand that the story does not end with the sale. A post-sales follow up plan opens up opportunities to continue service, close additional deals, and build customer loyalty. Your most promising potential customer is the customer you already have and well-managed post sales follow up calls are the key to leveraging that potential.
Outsourcing post sales follow up services lets a business focus on its strengths while reaping the benefit of a telemarketing professional’s expertise. Marketing Strategizers skillfully manages post sales follow ups to support your campaign.
WHAT ARE POST SALES FOLLOW-UPS?
Post sales follow ups are an organization’s key to keeping the relationship going even after the deal has closed.
DEPENDING ON THE BUSINESS’S MODEL AND GOALS, IT CAN INCLUDE:
Inquiring about customer’s happiness and further needs
Making requests for feedback
Offering warranty service, repairs, refunds and customer support
Pitching further related promotions
Any other communication that builds on the prior relationship created by the sale
Effective post sales follow ups are part strategy and part art. Having a clear purpose for a follow-up adds value and opportunity while careless follow ups can annoy customers and turn them off.
THE BENEFITS OF POST SALES FOLLOW-UPS?
Follow ups convey the feeling of personalized care, which is often lost in this automated world.
When handled well, post sales follow ups offer the chance to build customer loyalty. This opens the door to additional sales, referrals, positive online reviews, the opportunity to advertise upcoming promotions, and general good will associated with your brand. Thoughtful follow up can put an organization in tune with customer needs. It can also keep it in the forefront of clients’ minds so that it is the go-to resource when a new need arises.
HOW OUTSOURCING POST SALES FOLLOW UPS HELPS YOU CLOSE MORE DEALS
Whether an organization manufactures a product or provides a service, it does so because that is where it excels. Conducting follow ups post-sale is another skill entirely unto itself. Placing these calls in the hands of trained telemarketers who are skilled in follow up calls means you can focus on providing the best product possible and leave post sales calls to agents experienced in this type of customer care.
Outsourcing also reduces the time and expense of training on-site customer service agents. An off-site staff already has the skill necessary to provide attentive customer care that reflects well on a client.
EFFECTIVE, FLEXIBLE AND ECONOMICAL POST SALES FOLLOW UPS
If follow up calls are not handled well, they can have a detrimental effect. Customers who are annoyed by repeated vendor calls, or calls that do not have a distinct and relevant purpose, are less likely to return and more likely complain online or to other customers. Some countries also have laws that limit when and how companies may make follow-up email communications, as well as how information may be shared and used, so careless communications can expose companies to liability. Choosing to outsource to a telemarketing agency like Marketing Strategizers helps your organization avoid these and other pitfalls.
Marketing Strategizers offers pricing and flexibility that allows small organizations to compete with Fortune 500 companies. Our off-site call center is located in the Philippines and employs college graduates, allowing us to balance top quality service with affordability.
We offer comprehensive telemarketing services to organizations across multiple industries – including but not limited to health care, legal marketing, tax preparation, work-from-home, and franchise expansion – in the United States, the United Kingdom, and Australia. Our offerings allow your organization to choose dedicated post sales follow up services or add additional options from our umbrella campaign services including sales lead generation, market research, data verification, and fund-raising.
GET IN TOUCH WITH MARKETING STRATEGIZERS TODAY!
LEAD GENERATION SOLUTIONS
Marketing Strategizers call centers manage all the tasks involved with lead generation, such as identifying the right contact person, exploring the availability of key decision makers, and pre-qualifying leads. We enable your team to achieve greater productivity with a larger pool of interested prospects. Our US and Australian-owned call center provides best-in-class service and dedicated agents to small and mid-sized businesses who wish to explore their full growth potential in the coming year.
WHAT IS LEAD GENERATION?
In marketing, a “lead” is a person who indicates some type of interest in your company’s product or service. Leads may come from people who interact with a brand via search engines, social media, the company website, a mailed survey, an inbound call, or a person who has already spoken with a cold caller. Generating leads is one of the first steps in the sales process, once there is a product or service worth selling and a general audience for the company’s offerings.
THE BENEFITS OF LEAD GENERATION
Salespeople close deals and make sure customers are linked with the right products to match their needs. That’s what they do best. The ideal scenario for a sales professional is to spend their time with someone who is already interested in the products or service and familiar with the company. Lead generation services free up your sales staff to focus their efforts on bringing pre-qualified, “warmed up” prospects through to the sale, rather than wasting their valuable time making cold calls.
HOW OUTSOURCING LEAD GENERATION CAN HELP YOUR BUSINESS
The more leads a company has, the more sales they have, so you can see why lead generation is at the core of a successful business growth strategy. The trouble with devoting much time to cold-calling and lead pre-qualification in-house is that it tends to be very expensive in places like the UK and the USA, where the cost of living commands higher wages. Outsourcing the more basic aspects of your lead generation process to intelligent, capable, courteous English-speakers in the Philippines is a way to increase your sales volume and make your sales staff more productive, without dipping into your profit margins.
WHAT A LEAD GENERATION CALL CENTER DOES
Our highly trained lead generation call center staff identifies the core decision makers at the prospect companies or households and figures out the best time to reach key targets. We educate prospects on the benefits of conducting business with your company, pre-qualify their needs and timetable for making a purchase, and set up interested parties with your inside field sales agent or office staff. It’s been estimated that 67% of sales are lost due to sales reps going through the full sales process without properly qualifying potential customers, so let us take some of the burden off your shoulders!
BUSINESSES THAT WORK WITH OUTSOURCED CALL CENTERS:
Begin hitting missed growth targets right away
Gain years of experience overnight
Realize a better lead conversion rate
Provide 24/7 availability for their customers
HOW TO GET STARTED WITH OUTSOURCED LEAD GENERATION
Call Marketing Strategizers to learn just how easy it is to on-board a lead generation team based in the Philippines.
We have more than 425 pre-screened, trained, and qualified agents working in our state-of-the-art call center. Our call center operates continuously, 24 hours a day, 7 days a week, and we provide clients with an exclusive team of agents who work only for them. All agents come to us with at least two years of college completed and previous call center experience. They pass oral and written communication tests, score above average on EQ and IQ tests, obtain National Bureau of Investigations clearance, and complete medical screening tests before being hired.
Call center staff receive thorough training on your products, services, business vision, and goals in our large conference room over the course of one to six weeks. We encourage clients to visit our office during the training period, but most training can be completed over the phone or using web-based screen sharing services if necessary. We use role play, simulations, test calls, call scripts, and videos as part of standard training procedure.
Contact us for more information on how lead generation services can help your business grow.
MARKET RESEARCH SOLUTIONS
Think of how much time and effort your business expends to initiate new relationships with potential customers and to follow through until the deal is closed. Post-sales follow-up calls during “the honeymoon phase” of your initial business transaction can lead to increased revenues and valuable referrals.
TYPICAL SALES FOLLOW-UPS MAY INCLUDE:
A warm, friendly thank you for the customer’s business
An exchange of contact information for future interactions
A check-in to ask whether they are happy with their purchases and customer service, and to answer questions
Requesting permission to send valuable content later and keep the lines of communication open
Information about complementary products the customer may be interested in
A referral request and reward
It costs anywhere from 5-25 times more to get a new client than to sell to an existing one, so it makes sense to invest in post-sales follow-up and marketing research to help you close more deals and continue to prosper.
You can save even more money by outsourcing your marketing research activities to Marketing Strategizers’ Philippines-based call center. We work with you to identify business process strengths and weaknesses, as indicated by your current customers.
WHAT ARE MARKET RESEARCH SERVICES?
Market research services help you understand the needs and desires of your customers and the behavior of your market. Research has found that 96% of unhappy customers do not issue a formal complaint; 91% simply leave and never come back. This statistics reveal how important it is to stay on top of of your customers’ satisfaction.
Customer surveys are an easy and effective way to assess the customer service experience and overall satisfaction levels. Why do people buy from you once, but never again? Was it something lacking in what you offer, or was it a problem with customer service? Is there some way you could better meet the needs of your customers now or in the future? All these questions can be answered by effective market research strategy.
Happy customers come back and buy again, spread the word to their colleagues and friends, and are less likely to post a negative review or defect to competitors. On the other hand, a study by the White House Office of Consumer Affairs found that the average dissatisfied customer will tell 9-15 people about their negative experience, thus affecting your brand reputation.
MARKET RESEARCH BENEFITS
Catch people quickly to identify the happiest or unhappiest customers for follow-up.
Answer questions before they become problems.
Ensure a favorable impression with new customers to get repeat business and referrals.
Run your business more efficiently by adjusting internal customer service training based on real feedback.
Receive the actionable customer feedback you need to create amazing experiences for your customers.
HOW OUTSOURCING MARKET RESEARCH HELPS YOU UNDERSTAND YOUR MARKET
The cost for completing 200 phone surveys can vary from $5,000 and $15,000, according to marketing research firm Hosted Survey. Not every small to medium-sized business can afford that kind of investment. Outsourcing call center work to a tech-savvy city of educated native English speakers like Cebu City can dramatically lower these costs, as the cost of living is lower here.
FREQUENTLY ASKED QUESTIONS ABOUT OUTSOURCED MARKET RESEARCH
Here are a few questions about our market research services:
What is Market Research?
Market research can mean many things, but to us, it involves short customer surveys to inquire into customer satisfaction following a recent sale. We can ask open-ended questions, rating scale questions, or a combination, depending on your preferences. The market research gathered is then used to make improvements, assure success, and drive innovation.
How can market research help you understand your market?
Market research surveys help you examine different areas of customer satisfaction to understand why customers come and go. Calling to offer a simple “thank you” and ask just a few questions can dramatically improve customer satisfaction and put out small fires before they turn into raging infernos. We’ll help you gauge how well (usually on a scale of 1-5) your team and products meet customer needs. We’ll also identify your market’s biggest current challenges to gain ideas on what they’d like to see in the future.
What is the value of outsourcing market research?
Even though the value of market research is clear, making all those calls and tracking the results takes up valuable resources in time, money, and personnel. That’s why many small and medium-sized businesses make the leap into conducting post-sales surveys faster, easier, and cheaper by outsourcing to an experienced call center that acts as an extension of your business.
CUSTOMER SURVEY SERVICES
Successful businesses understand the inherent value of customer satisfaction. Maintaining existing clients costs significantly less than finding new ones. Candid customer feedback is important because it provides business owners with the knowledge needed to assess strengths and weaknesses so they can improve practices, products and services. One of the most effective ways to gather post-sales feedback is by conducting a customer survey. Customer surveys open a dialogue that not only measures satisfaction rates, but helps ventures strengthen client relationships and build loyalty.
Marketing Strategizers’ customer survey services help streamline what can often be a laborious task for many businesses. We have extensive online market research expertise and will create, host, and administer useful surveys that provide valuable insight about B2B market needs and how well they are being met. Our customer survey services are an effective tool for engaging clients, gathering feedback and generating repeat sales that will help grow your business.
WHAT ARE CUSTOMER SURVEY SERVICES?
Marketing Strategizers provides operations of all sizes with customized solutions for getting end-user feedback about their products and services. Our customer survey services include survey design, delivery and thorough analysis for benchmarking data. The information gleaned in these surveys allows businesses to identify problems and make necessary revisions before they have a negative impact on sales. We give companies an affordable means to obtain actionable feedback that can be leveraged to improve products, services and the overall customer experience. Many start-up ventures have taken their business to the next level by utilizing customer survey services.
CUSTOMER SURVEY BENEFITS
It’s no secret that satisfied customers are more likely to develop loyalty to a particular brand or company. Creating a product or service that people value and want to buy means opening a dialogue with customers. Customer surveys yield many benefits by providing invaluable market insights and deepening relationships with existing clients. They offer “big picture” data about your operations, measure satisfaction rates, pinpoint emerging needs and interests, and can even help decrease customer attrition rates. Periodic assessments of end-user perceptions are crucial to the growth of any operation and prompt customer survey follow-ups will unquestionably build commitment to your
IN SUM, CUSTOMER SURVEYS:
Provide insight to improve products/services
Build customer loyalty
Identify strengths and areas of improvement
Allow you to create a better customer experience
Help generate repeat sales
HOW OUTSOURCING CUSTOMER SURVEYS HELPS YOU IMPROVE YOUR PRODUCT OR SERVICE
Many of today’s most innovative and successful companies are outsourcing customer surveys to gain a competitive edge. Annual or even bi-annual surveys are not sufficient in a rapidly-changing marketplace where consumer perception and satisfaction is key to business growth. By outsourcing customer survey services with Marketing Strategizers, businesses can stay on top of feedback on a more regular basis, enabling them to make adjustments to enhance products and services. Writing, administering and processing customer surveys in-house takes a great deal of time, research and resources. One of the clearest benefits of outsourcing with Marketing Strategizers is having a professional company perform this task for you, using the best practices and latest software. Our services are competitively priced to fit almost any budget and you can rest assured that our highly educated team is well-versed in survey research and design, analysis and data interpretation.
Gain a competitive edge by outsourcing your customer surveys with Marketing Strategizers.
Outsourced telemarketing allows an organization to leverage personal contact to further customer relations in a strategic and affordable way. Marketing Strategizers offers a reliable solution to businesses looking to grow their sales base, relying on skillfully trained staff and major lead generation tactics.
There are many ways to accomplish telemarketing goals. An effective strategy should take into account the goals, operations, and clientele of the business. Working with a skilled and experienced telemarketing firm that understands your goals is the top way to solidify a successful approach. Marketing Strategizers offers tailored programs to suit your needs and skilled agents with years of experience.
WHAT IS TELEMARKETING?
Telemarketing is sometimes misunderstood because it is an umbrella term that overlaps some other services. It encompasses telesales as well as broader activities that lay the groundwork for converting sales.
Telemarketing offers established businesses and those looking to grow an economical and efficient way to engage potential customers in a strategic and targeted way. It includes providing information, fielding customer feedback, scheduling appointments, producing leads, and otherwise generating interest by telephone.
THE BENEFITS OF TELEMARKETING
Telemarketing uses an inexpensive medium to personally reach an audience – presenting an invaluable opportunity of active interaction. From a sales perspective, telemarketing provides the opportunity of an intimate dialogue, which fosters a relationship and allows the associate to overcome objections on the spot.
Effective telemarketing is based on the generation of strong leads. This results in significantly more success than cold calling. After a sale, telemarketing allows for valuable feedback to improve your product, business, or relations.
Telemarketing with the help of Marketing Strategizers offers the additional benefit of our unique methods to dial U.S. cell phones without running afoul of American laws.
WHY OUTSOURCE TELEMARKETING SERVICES?
Outsourcing telemarketing lets you do what you do best while letting highly trained telemarketing associates handle what they do best. It is common in many industries that the top performers are not skilled in direct marketing – but this can be handled by a dedicated staff. Outsourcing also reduces the time and cost of training internal staff for the job. Trained telemarketers can also usually do the job more effectively because they are skilled at narrowing down the field to those leads most worth attention, resulting in improved conversion rates.
WHY OUTSOURCE TELEMARKETING?
Lets you do what you do best
Get the most out of every team member
Reduce time and improve efficiency
Improve conversion rates
WHAT IS THE VALUE OF OUTSOURCING TELEMARKETING SERVICES?
Outsourcing is efficient because it allows an organization’s professionals to focus on their main job functions while leaving telemarketing to a trained and experienced staff. Besides the time, effort, and skill it takes to manage an effective campaign, organizations that manage their telemarketing internally must also take on the hiring and training of their staff. Overall, an outside telemarketing team costs less and performs better.
Our telemarketing call center saves money for American, British, and Australian organizations while staffing our call center with college graduates. We provide complete training and have expertise in developing leads, writing scripts, and interacting with potential clients.
WHAT TYPES OF TELEMARKETING SERVICES ARE AVAILABLE?
Marketing Strategizers offers a full range of services from our telemarketing call center. Our inbound services include customer service and tech support.
Our trained agents help improve customer experience and retention by taking a personal approach while taking and processing orders, fielding requests for customer support, registering conference and event attendees, scheduling appointments, providing directory assistance, answering billing inquiries, managing call overflow, offering support for website navigation, software or mobile applications, troubleshooting or diagnosing a software problem, or performing other services that improve customer retention.
Our outbound call center can provide sales lead generation and market research, surveys, fund-raising, data verification, post-sales follow-up, and other telemarketing services to suit customer needs.
We offer small and medium-sized businesses the same high quality expected by large corporations but we do it affordably and with flexible month-to-month options.
CUSTOMER CALL CENTER SOLUTIONS
AFTER-HOURS CUSTOMER SERVICE
The standard 9 to 5 workday is no longer standard when it comes to global businesses. It takes just a few clicks for a customer to make a purchase in the middle of the night. With the never-ending accessibility of services and products comes the expectation that customer support services will also be available 24/7. Consequently, when customers fail to get the answers to their questions right away, they become frustrated with the company and spend their dollars elsewhere.
But not every company can afford to build and staff its own onsite call center to provide after hours support. The solution is Marketing Strategizers – a call center in Cebu City, Philippines run by veteran business executives with deep backgrounds in IT, law, finance, sales, and marketing. Our team shares valuable insights, industry best practices, and proven strategies necessary to provide top-level after hours service.
Unlike other call centers, where volume of calls is prized over quality of customer care, each highly trained professional working for Marketing Strategizers takes great pride in providing the superior assistance that wins loyal customers and word-of-mouth referrals. You can rest easy at night while our team works hard for you, knowing that each account is supported by our IT Department, Training manager, QA monitors, and one or more team leaders. As our client, you will also have direct access to your own project manager via phone, email, or chat.
24 HOUR CUSTOMER SERVICE IS A NECESSITY FOR MODERN BUSINESSES
Ask any successful entrepreneur what the most important aspects of a company are, and you’re bound to hear “excellent customer service” as an answer. Quality customer service that meets and exceeds expectations must include 24 hour customer service. If customers cannot get through the queue quickly when they want to, they will simply defect to one of your competitors.
Our after hours customer service not only includes available, highly trained professionals, but also the latest technology necessary to deliver superior results. Our telecom infrastructure includes IVR, hybrid VOIP, 50 Mbps internet bandwidth, a customized Vici Dial/OS Dial platform, a full-feature Automatic Call Distributor with skills-based routing, and Microsoft-based servers with firewall security and backup protection.
We believe that customer support goes beyond “getting the job done.” Marketing Strategizers robust quality assurance program is second-to-none. All calls are monitored and recorded by our dedicated Quality Assurance team. We regularly evaluate and review team member performance and host ongoing training sessions to uphold the highest standards of professionalism.
AFTER HOURS CALL ANSWERING SERVICES OFFERED BY MARKETING STRATEGIZERS
Think of us as your customer’s own personal help desk around-the-clock – but without all the overhead expense. You can request your outsourced after hours professionals to undergo training to handle:
Customer order processing for products or services
Customer requests for more information
Product or service upsells
Full technical support services
Billing inquiries or returns processing
Attendee registrations for conferences or events
If you have a need that is not listed here, rest assured we can accommodate any after hours call answering services you have in mind. Our team works closely with your staff to act as an extension of your in-house customer service and provide a seamless transition to 24 hours a day, 7 days a week support.
BILLING INQUIRIES SERVICES
Every savvy business owner knows that excellent customer service is the cornerstone for long-term growth. It’s not uncommon for customers to direct their dollars elsewhere because of frustrating experiences with billing inquiries. Whether it’s a question about canceling a contract, service fees or payment options, consumers want prompt, accurate answers to their billing questions. Does your company have the manpower and resources to provide efficient, 24/7 support without compromising operations?
Professional, after hours billing inquiry support is essential to stay competitive in today’s global marketplace. Increase customer satisfaction rates and engender loyalty by ensuring that credit card and billing account questions are efficiently resolved, any time night or day.
OUTSOURCING BILLING INQUIRY SUPPORT
Take advantage of the talented agents, reasonable costs and scalable customer support provided by Marketing Strategizers. Outsourcing billing inquiries services to our Philippine call center has numerous benefits, all of which have a positive impact on your bottom line.
Benefits of partnering with Marketing Strategizers:
Agents speak fluent English with a neutral accent
Customer service team available around-the-clock, 365 days a year
State-of-the-art IT resources
Multiple platforms and omni-channel support
Knowledgeable after-hours assistance and tech support
More cost-effective than in-house
Scalable services customized to your needs
Frees resources to focus on core competencies
CALL OVERFLOW SERVICES
Is your business missing out on revenue opportunities due to less-than-optimal customer support? Call overflow services might be your best option to avoid disruptions in customer service at a price you can afford. Few experiences in life are more frustrating than sitting on hold with customer support for an extended period of time. Long wait times lead to abandoned calls, lost revenue opportunities, customer dissatisfaction, and bad publicity. No business wants to leave customers with a poor impression of their service, but you may feel stuck between a rock and hard place, knowing that it costs time, money, and personnel to handle higher call volumes.
WHAT IS CALL OVERFLOW?
Operating in the business epicenter of Cebu City, Philippines, Marketing Strategizers' more than 400 college-educated, highly trained, English-speaking call center representatives are qualified and ready to accommodate your call overflow demands. Each business we work with receives a dedicated team of call center agents who work solely for them.
When call volumes are beyond your capacity, your call center partner is here to respond, using the same training, scripting, and expertise your in-house agents possess. You are in full control as to when to initiate the overflow service, whether it’s on a set “peak call” schedule, during nights/weekends/holidays, or using automatic routing if the phone rings more than seven times without answer.
THE BENEFITS OF CALL OVERFLOW SERVICES
Our flexible agents are capable of fielding customer inquiries, managing payment processing, conducting Tier 1 customer support, live chatting, and more. Outsourcing call overflow helps your in-house team focus on quality interactions, rather than rushing through the quantity of incoming calls.
CALL OVERFLOW SERVICES PROVIDED BY A THIRD PARTY MAY BE NECESSARY TO:
Decrease average daily wait times to deliver excellent customer service
Service customers when you’d otherwise be closed – evenings, weekends, or holidays
Avoid long wait times during peak hours and days
Increase answer rates and reduce abandoned calls
Allow longer time for troubleshooting and upselling
Make time for improved customer support via fax and email
HOW OUTSOURCING CALL OVERFLOW HELPS YOU PROVIDE CONSISTENT SERVICE
What if a natural disaster knocks your call center power out or prevents staff members from making it into work? What if your call center is short-handed on a particularly busy day, due to personal staffing issues beyond your control? What if your call center software goes down? Outsourcing call overflow ensures that these concerns are a thing of the past. You’ll never again worry about missing a call due to unanticipated circumstances. We are your cost-effective measure to ensure business continuity. We also allow you the freedom and flexibility to offer your in-house staff desirable schedules with standard business hours, while our overflow centers tackle the evening, weekend, and holiday gaps in service, giving you the power of a 24/7 workforce, 365 days a year.
FREQUENTLY ASKED QUESTIONS ABOUT CALL OVERFLOW
Here are a few questions about our call overflow services:
What are call overflow services?
In a call center, overflow occurs when there are not enough agents to answer all the incoming calls. The unanswered calls may then be transferred to another agent group.
What is the value of outsourcing call overflow?
Outsourcing call overflow is beneficial for business owners because it allows for seamless, consistent customer service, at an affordable rate.
Why are call overflow services important?
Overflow services help business owners capture every incoming business opportunity that comes their way, extend customer service hours, and create more positive experiences with customers who expect short wait times.
How does outsourced call overflow save money?
Finding the time and money to add more agents is one of the chief obstacles to call overflow support. When you work with Marketing Strategizers, you won’t have to pay for additional hiring, training, workforce maintenance, infrastructure, call center software, servers, telephones, and overhead. Skilled labor is accessible to you only when you need it.
WHY CHOOSE US FOR YOUR CALL CENTER OVERFLOW?
Marketing Strategizers Call Center was founded by a group of experienced business executives with combined backgrounds in information technology, law, finance, sales and marketing. We provide small and mid-sized businesses with top caliber call center agents who are fully trained to meet your standards of excellence. We have served a variety of sectors, including: healthcare, retail, wholesale, manufacturing, travel, hospitality, non-profit, education, insurance, financial, and online sales. For more information on call overflow services, contact Marketing Strategizers to discuss your needs.
LIVE CHAT SERVICES
Are you looking for new ways to provide personalized, timely support to your customers? If you’re not using Live Chat yet, rest assured your competitors are! Marketing Strategizers understands that adding Live Chat to your in-house operations can be a daunting prospect, which is why we offer software integration help and a group of fully-trained workers who can support your growing business needs.
WHAT IS LIVE CHAT?
Businesses do their best to provide clear, concise information to consumers with web content, FAQs, Help pages, and emails. However, many consumers just want immediate answers to their most pressing questions, without having to sift through a lot of text. A business can initiate Live Chat with a pop-up on its website that asks users: “How May We Help You Today?” Or users can click the Live Chat window to connect with a customer service representative right away as they listen to music, watch TV, or surf the web — without holding a phone to their ear or being bombarded by waiting music, on hold. Live Chat is a unique way of providing quality support that many consumers love!
THE BENEFITS OF LIVE CHAT SERVICES
A recent study found that customers who use Live Chat are three times more likely to buy, since this method of contact provides direct and personal interaction with customers.
THEY ALSO REPORTED THAT BUSINESSES WHO ADOPTED AN INTERACTIVE LIVE CHAT STRATEGY SAW:
305% Return On Investment for sales chat, with a payback period of six months (when using paid chat services)
120% Return On Investment for customer service chat, with a payback period of six months
59% call deflection rate from the main customer call centers
Offering this real-time convenience to your customers will improve their confidence in your support, which translates to better customer loyalty. Our clients find that Live Chat effectively increases the average order value of customer purchases when agents offer personalized shopping advice and insights. You can then use the new analytics data coming in through the Chat App to identify emerging trends in customer pain points to improve your products, service, and sales scripts.
LIVE CHAT IS AN EXCELLENT FEATURE, NO MATTER WHERE CUSTOMERS ARE IN THE SALES CYCLE. RESEARCHERS FOUND LIVE CHAT:
Increased marketing awareness by 29%
Increased the identification of promising sales leads by 39%
Improved early-stage direct engagement by 32%
Improved mid-stage engagement by 24%
Boosted closings by 18%
Improved post-sales education by 39%
HOW OUTSOURCING LIVE CHAT HELPS YOU PROVIDE CUSTOMIZED SUPPORT
Once it becomes clear your business could really use Live Chat, you’ll need to overcome cost and training hurdles. That’s where Marketing Strategizers can help as an economical and efficient way to provide personalized support, without hassle. As your partner, we provide you with dedicated, fully trained staff and oversee the daily management of operations, freeing you to focus on the tone of engagement and growing your revenue.
Our Live Chat operators are on the frontline, with their eyes on your website 24 hours a day, 7 days a week. They will immediately identify technical issues with your website when they occur, and alert you to any problems before you start losing money! Our experienced Chat operators make each individual feel truly cared for and valued.
FREQUENTLY ASKED QUESTIONS ABOUT LIVE CHAT
Here are a few questions about our call overflow services:
What is live chat customer service?
Live Chat first launched in 2002 to connect customers with help desk support staff in real-time, through an instant messaging app. Today, more than 19,000 customers in more than 118 countries use Live Chat.
Why is live chat important?
Offering Live Chat to your customers lets users with small questions instantly connect with someone for answers, while leaving other forms of customer service like email and phone for larger problems. This accessibility greatly reduces call times and staffing expenses. Today’s customers have come to expect the instant gratification Live Chat provides, as you demonstrate you’re a forward-thinking enterprise that is available to consumers wherever, however, and whenever they wish to connect.
What is the value of outsourcing live chat?
Outsourcing to college-educated, English-speaking call center representatives in the Philippines is one of the most common ways to make Live Chat capabilities affordable for your business. Rather than paying salaried or hourly employees to staff the inquiries coming through the Live Chat app, you can tap an eager pool of workers in Cebu City, where the cost of living is much cheaper. You can have workers on call during your normal off-hours, on weekends, or on major holidays if you wish.
Founded by successful business executives in the US, UK, and Australia, Marketing Strategizers offers small and medium-sized businesses the value of unparalleled customer service for a fraction of the price. We take care of our clients by offering flexible contracts and transparent pricing. Contact us for a quote to see just how affordable it can be to add Live Chat to your customer service repertoire.
Organizing and producing a conference, tradeshow or large-scale event is a huge undertaking. Whether geared toward marketing, information sharing, fundraising or professional development, event registration can be especially challenging for corporations and organizations whose staff and budget are already over-extended. Fortunately, there are ways to handle this time-intensive task in a cost-effective manner — by outsourcing your event registration to Marketing Strategizers.
Marketing Strategizers event registration services free up valuable resources and staff while ensuring a quality customer service experience for event attendees and vendors. Streamline operations by centralizing all of your event registration needs through one experienced company that prides itself on providing flexible, customized solutions.
THE BENEFITS OF EVENT REGISTRATION
Given today’s fast-paced and competitive environment, there are many benefits to outsourcing event registration with an efficient third-party provider.
DEPENDING ON THE BUSINESS’S MODEL AND GOALS, IT CAN INCLUDE:
Improve quality and overall experience for event sponsors, exhibitors and attendees by allowing internal staff to concentrate on content rather than logistics
Ensure a faster and better registration experience for attendees
Provide an increased level of customer service and support
Handle event registration communications accurately with state-of-the-art software and technology
HOW EVENT REGISTRATION STREAMLINES YOUR EVENT ORGANIZATION
Does your organization have the internal resources to handle your event registration and management needs? Marketing Strategizers event registration services allow you to organize important tradeshows and conferences with ease. Our highly trained agents provide superior service for events of all sizes and across a broad range of industries, from insurance and finance to hospitality and transportation.
Our skilled team can manage every aspect of planning a conference or show, including venue sourcing, online registration, timely communications and payment processing. In addition, we provide 24/7 access to real-time numbers needed to make crucial decisions with custom event reports. Reap the benefits of significant time and cost savings and make your tradeshow or conference a stand-out success by enlisting the professional services of Marketing Strategizers. Why burden overworked staff with the logistical burdens of event registration, when we can streamline the entire process affordably and with attention to detail.
HANDLE REGISTRATION REQUIREMENTS IN A TIMELY, COST-EFFECTIVE WAY
When it comes to event registration, there is no “one size fits all” approach. Marketing Strategizers designs a strategy in line with your unique requirements and objectives. Our services provide an all-inclusive platform allowing participants to register for an event, coordinate travel arrangements, receive schedule notifications and confirmations, and get prompt answers to any questions.
SOME OF THE KEY ADVANTAGES OFFERED BY OUR PROFESSIONAL EVENT REGISTRATION SERVICES:
Lower event costs
Specialized event registration experience
Customizable for any industry or platform
Real time, transparent reports
Professional support and personal service
Our event registration services are not only cutting edge, but incredibly cost-effective compared to doing it in-house. By outsourcing your registration requirements, previously stretched budgets suddenly have room to make enhancements on core content for your tradeshow, which ultimately delivers a better experience for everyone involved.
To learn more about our innovative event registration services and solutions, we invite you to contact Marketing Strategizers Call Center today!
ORDER PROCESSING SOLUTIONS
Prompt order fulfilment is essential to keeping customers happy and increasing your bottom line. Handling customer queries and processing large volume orders is tremendous work while operating a company, be it ecommerce, brick and mortar or B2B. Untimely or incorrect order processing has a negative ripple effect, leading to unsatisfied customers, a poor reputation and lost sales.
Here at Marketing Strategizers Call Center, we know that efficient order processing is the cornerstone to the success of your enterprise. Our talented staff provide comprehensive order processing services that are customized to fit your needs. Gain a competitive edge and reduce administrative burdens with outsource order processing – a cost-effective solution for strengthening customer relationships and optimizing order fulfillment services.
WHY ORDER PROCESSING IS IMPORTANT
In any business or enterprise, fulfilling a client’s order correctly and without delay is just as vital as acquiring a new customer. When you outsource order processing with Marketing Strategizers, you save time and money. Today’s marketplace demands an increased focus on core business competency rather than back-office processes. Our agents are highly trained in all aspects of taking single and batched orders, wire transfers, telephone payments, fulfillment, mailing and post-sales processing.
FAST AND ACCURATE ORDER PROCESSING AND FULFILLMENT ARE CRITICAL FOR:
Improving the quality of customer service
Retaining existing clients
Attracting new customers
Realizing increased sales
Enhancing customer loyalty and brand awareness
WHY OUTSOURCE ORDER PROCESSING?
Outsourcing your order processing services to a dedicated third party has numerous short and long-term advantages. Marketing Strategizers Call Center is a preferred outsourcing specialist used by companies of all sizes worldwide. Our services are not only affordable, but can adapt to market pressures and changing priorities, helping to give businesses a competitive advantage. Our experienced agents can increase each order potential with up-selling and cross-selling.
BENEFITS OF OUTSOURCING ORDER PROCESSING:
Reduce overhead invested in technology, personnel training and order processing infrastructure
Dedicate vital resources to core marketing strategies and business expansion
Lower operational costs associated with in-house order management
Streamline order fulfillment, ensuring quality service and quick turn-around times
Maximize cash flow through shortened order cycles
Ensure error-free order processing that is compliant with data confidentiality and regulatory requirements
Focus more time on lead generation and sales
Provide exceptional customer support and extend your business hours with 24/7 access to a professional order processing team
WHY MARKETING STRATEGIZERS CALL CENTER IS THE RIGHT PARTNER FOR OUTSOURCING ORDER PROCESSING
The speed at which an organization fulfils an order parlays into better customer satisfaction, lower attrition and greater ROI. If your company is processing orders internally, chances are the overhead costs are hurting your bottom line. Marketing Strategizers Call Center is your one-stop resource for streamlined order processing. We provide superior customer care and order management services at a fraction of the cost. Our skilled agents use cutting-edge software and industry-leading processes to ensure the best customer experience possible, which is central to the health and growth of your business.
Reap the many benefits of outsourcing your order processing with Marketing Strategizers Call Center.
Contact us today for a free quote on our flexible call center services.
CUSTOMER RETENTION SERVICES
In today’s global economy, increasing numbers of businesses are placing more focus and energy on customer retention. Why is customer retention so important to the future success of your company? Research has shown that educating and converting new customers can cost seven times more than retaining your existing clients. Selling your products and services to people who are already engaged with your brand is more cost-effective and efficient than relying on new leads and customer acquisitions.
Building and maintaining a loyal customer base is a challenging task. High quality service and superior customer support are critical to fostering a strong relationship and long-term loyalty.
Marketing Strategizers understands the inherent value of excellent customer care, and can help your business maximize retention through sound strategies. Our customer retention services are designed to nurture and enhance existing client relationships, while saving your business time, resources and money.
THE IMPORTANCE OF CUSTOMER RETENTION
Acquiring new customers is the goal of any start-up, but maintaining and nurturing old ones makes even better business sense. A satisfied customer is one who will return year after year. Research continues to demonstrate that existing customers are worth more than new ones. According to one report from the Gartner Group, a mere 20 percent of existing customers will be responsible for 80 percent of future business revenues.
HERE ARE SOME KEY REASONS WHY CUSTOMER RETENTION SERVICES ARE SO IMPORTANT:
Maintaining existing customers is cheaper than acquisition
Keeping customers longer increases long-term revenue projections
Increasing customer retention by just 5% can boost profits by up to 95%
Loyal customers are more profitable and spend more on orders
Happy customers are your best source for new referrals and new business
BENEFITS OF OUTSOURCING CUSTOMER RETENTION
There are multiple advantages to outsourcing your customer retention campaign to Marketing Strategizers. Our customer retention call center takes a proactive approach to client support, helping to keep their concerns and needs a top priority. We offer both inbound and outbound customer retention platforms, and assist with matters ranging from product support and conflict resolution to soliciting periodic feedback.
OUR COST-EFFECTIVE STRATEGIES CAN BENEFIT YOUR BUSINESS BY:
Minimizing customer attrition rate
Delivering on-point messages via social media, SMS, phone calls or email
Ensuring quick response time and friendly, personalized service
Having in-depth knowledge of your products and services
Strengthening brand awareness
Launching tailored loyalty campaigns and promotional offers
Anticipating future needs of customers
Identifying policy flaws and common complaints
WHY OUTSOURCE RETENTION WITH MARKETING STRATEGIZERS CALL CENTER
Customer retention relies heavily upon building a solid, trusted relationship with clients. Our services are designed to not only improve customer experience through open communication and engagement, but enhance brand image. Whether you’re losing business because of pricing, poor customer support or operational changes, Marketing Strategizers Call Center is poised to help. Gain a competitive edge in the marketplace by outsourcing your customer retention with Marketing Strategizers Call Center. Boasting the latest technology and a user-friendly interface, our customer retention call center streamlines every aspect of client service, from payment processing and on-boarding to loyalty analytics. In addition, we can help grow your business by identifying referral sales opportunities and key strategies that can promote a more satisfied, loyal client base.
Are you ready to increase revenues and decrease churn? Marketing Strategizers customer retention services are an affordable and reliable way to achieve both goals. Learn more about improving client retention by contacting Marketing Strategizers at 1-713-370-1181
TECHNICAL SUPPORT CALL CENTER
Outsourcing to a technical support call center is a smart, competitive move. Modern enterprises face ever-increasing costs associated with hiring, training, and staff management that put the squeeze on their operational efficiency. Marketing Strategizers Call Center offers you the chance to quickly scale up your business with better quality staff than what is locally available and affordable.
EXAMPLES OF TECHNICAL SUPPORT SERVICES OUTSOURCED TO MARKETING STRATEGIZERS
Our large call center is fully capable of providing:
Site Navigation Training
Software & App Support Call Center
Help Desk Call Center Service
WHY CONSIDER OUTSOURCED TECHNICAL SUPPORT?
In a nutshell, all the big guys — — outsource because they want to do more with their capital resources. They don’t want back-end processes like customer support or technical support to suffer, but they also want to invest in competitive areas like product and business service development or market expansion.
Access to technology is another reason business leaders choose to outsource technical business processes. With new platforms emerging all the time and service technologies evolving at a rapid clip, companies must keep pace to survive. Yet, it takes time, money, and effort to stay abreast of what’s happening. We’ve already done all that legwork for you. Our experienced staff is already trained in the latest industry-leading call center technology.
With technical support outsourcing through Marketing Strategizers, your own dedicated team of specialists delivers the reliable, high-quality support your customers expect. Our staff is trained to handle your hardware, software, and mobile applications, and to know your business inside-out, so they can act as an extension of your internal team.
Meanwhile, you can focus on product development, front-end services, marketing, and expansion. Our customized IT support solutions evolve and grow with your changing business needs, whether you wish to expand or contract the amount of back-end support in response to market conditions.
Outsourced technical support:
Dramatically reduces your overhead
Increases performance and response time
Fast ability to ramp up or reduce staff, as needed
Better qualified, dedicated staff without paying salary, training, and benefits
24/7 support for your customers, including weekends and holidays
Access to modern, cloud-based technology without a learning curve
TECH SUPPORT CALL CENTER
The global tech support outsourcing market is expected to continue expanding another 8 percent by 2022. IT support teams are challenged to cater to consumer demands with the latest technical innovations and round-the-clock service. Dedicated customer service teams overseas can provide comprehensive support in the most cost-effective manner.
WHAT YOU GET WHEN YOU WORK WITH US
Marketing Strategizers handles all employee recruiting and screening based on your specified criteria, as well as all training and ongoing tech support services. All candidates have computer degrees and many have already worked on behalf of well-known Fortune 500 companies.
There is no need to worry about how to seamlessly integrate our operations into yours. If you like the system you have currently, our flexible environment allows us to merge our data. Or you may choose to take advantage of our cloud-based platform, featuring:
Automatic Call Distribution
Interactive Voice Recordings
CRM integration with Salesforce and other software systems.
Contact us for more information or a free quote on our tech support services.
SITE NAVIGATION TRAINING
Outsourcing site navigation training and other services to Marketing Strategizers Call Center helps your business stay in touch with customers to boost retention and close sales.
Marketing Strategizers offers a full suite of customer support services, including: basic customer service, data verification, tech support, help desk, troubleshooting, Live Chat, loyalty program management, sales assistance, and website navigation support.
WHY WEBSITE USAGE MATTERS
When completing an online transaction with your business, customers may require assistance registering to use a website, remembering user names and passwords, overcoming display issues, or figuring out how to complete an online purchase.
Benefits of website usage support include:
Increased website visit duration and customer engagement
Decreased bounce rates and abandoned shopping carts
Increased sales volume and average order totals
Improved website usage data collection that will aid in future website development and redesigns
WEBSITE USAGE TRAINING FOR CUSTOMERS
Website usage training from Marketing Strategizers Call Center provides customers with the assurance they need to use your website. Regardless of your end-user’s level of proficiency, our IT support team is here with phone, email, or Web Chat support to guide them.
Website usage training support services generally include:
WEBSITE LOGIN SUPPORT
– to overcome problems choosing a username and password, verification of login details, providing reminders, resetting lost usernames/passwords, browser compatibility issues, login errors, and cookie settings.
NAVIGATIONAL ASSISTANCE SUPPORT
to help users understand the structure and functionality of your website to obtain the information they are looking for or complete the desired transaction.
Here are a few examples of common website navigation support issues we assist with:
New user account setup
Account updates and deletion
Shopping cart assistance
Payment gateway and transaction assistance
Bug reporting and website errors
Browser settings and maintenance
Username/password reminders and resets
Navigation and search assistance
Privacy, security, and cookie settings
Ticketing and escalation support
WEBSITE USAGE TRAINING FOR EMPLOYEES
Customers aren’t the only ones who require website usage training. If you’ve recently switched to a new software or redesigned your back-end site, you may not have enough time or resources in-house to effectively onboard your staff.
BENEFITS OF SITE NAVIGATION TRAINING FOR EMPLOYEES:
Speeds up day-to-day processes
Reduce errors and bottlenecks
Improves employee confidence and satisfaction
You’ve invested in the latest design aesthetics and technology to make your business more competitive. You can’t afford to have employees hastily shown the ropes, taking confused stabs in the dark that cost you time, money, and reputation. Go the extra mile to get site navigation training that keeps your workforce operating at the top of their game.
SITE NAVIGATION CALL CENTER
Choosing a bilingual support staff that can offer 24/7 support is smart business. Marketing Strategizers agents come from diverse backgrounds and experience, but all possess college-level education and advanced training. They act as an extension of your in-house team, offering dedicated support just when and where you need it.
Outsourcing site navigation training is a fast and simple solution to reduce costs, while improving customer experience or employee training.
Marketing Strategizers is run by top business executives with experience in retail, wholesale, medical, online services, manufacturing, travel, hospitality, healthcare, not-for-profit, education, insurance, and financial.
Contact us to find out how effective and affordable site navigation support can be.
SOFTWARE & MOBILE APPLICATION TECHNICAL SUPPORT
Outsourcing app support, software support, and/or mobile support is a cost-effective, quick solution to scale-up customer service and provide the technical expertise needed to keep customers happy.
Comprehensive 24/7 software support services can sometimes be more than you’re equipped to handle in-house. You can’t afford to lose customers by neglecting software and app support. When you need to support a wide range of technologies, it can be easier to outsource mobile support to a workforce that is already trained, diligent, and experienced.
Once you have developed remarkable software for your customers, you need to support it. Consumers expect robust customer service departments to meet their demands instantly. Any company that cannot provide effective, five-star support runs the risk of losing valuable business to competitors.
BENEFITS OF OUTSOURCED MOBILE SUPPORT
Outsourced mobile support is the right choice as the world becomes increasingly mobile. Outsourcing can:
Let your in-house team focus on core competencies in development or sales.
Give you access to immediate technical expertise in areas you may not have trained your employees in yet.
Save you money with a predictable, fixed-price support contract.
Provide you with extra support when your in-house staff members are absent or away on vacation.
Allow you greater flexibility when your app support needs increase or decrease.
Relieve you of the responsibility of hiring, training, and paying employees.
Improve social media feedback, as customers praise you for your accessibility.
Ease decision-making with regard to technology used in your support center.
Improve metrics like speed to answer, wait time, first call resolution, and call abandonment.
TYPES OF APP SUPPORT SERVICES
Marketing Strategizers offers several different types of app support service. Outsourcing technical support lets you offer 24/7 availability. Remote app support saves you time, money, and hassle, while providing your customers with immediate, robust technical assistance. Leave all the hiring and training to our experienced professionals in Cebu City, Philippines.
APP TECH SUPPORT
App tech support comes in many forms. No one wants to scroll through FAQs anymore. Preferred modes of contact include phone, email, social media, ticketing systems, and real-time chat. We use priority queuing for previously reported issues and unresolved claims to ensure customer satisfaction. Each of our clients receives dedicated agents who are trained to be an extension of your in-house team.
IN APP SUPPORT
A poll conducted by Radius Global Market Research in spring 2017 found that 89% of respondents would recommend an app if a customer service support agent proactively contacted them while they were experiencing problems. Another 46% said they would use an app offering in-app customer service as a feature. Of the 69% of customers who had trouble with a mobile app, 27% had issues on a daily or weekly basis. Nearly half of the people surveyed said they’d delete an app that did not provide good customer service. Marketing Strategizers agents can help you get a program off the ground where agents can monitor app use for indicators that customers are experiencing problems with the program.
We can proactively offer in app support or be there at the touch of a button, without customers ever having to exit the app.
WHY CHOOSE MARKETING STRATEGIZERS FOR SOFTWARE SUPPORT?
Marketing Strategizers was founded by experienced business executives with a track record of success in training, customer service, technology, and creative problem-solving. We understand what you need when it comes to outsourcing software and app support. You need a responsive help desk that can provide answers and assistance to customers 24/7. You need proactive database monitoring to ensure top performance.
Contact us for a free quote on our affordable software support services.
SOFTWARE INSTALLATION SUPPORT
Marketing Strategizers Call Center offers comprehensive software installation support at a fraction of the cost of hiring in-house IT specialists. Our remote software installation services support both traditional and multi platform requirements, delivering customers a fully-functional operating system that runs quickly and efficiently.
Is your operating system in need of new software? Implementing or updating new programs, email applications or drivers on your computers can be a challenging task for the most tech-savvy among us. Does your current network have the system requirements necessary? Whether your organization uses Linux or Microsoft Windows, software installation can be extremely labor intensive and fraught with hurdles that cost time and money.
Save your internal team the burden of time-consuming software installation with our professional tech support services.
Advances in software are revolutionizing virtually every aspect of the way we live. From basic accounting and tracking sales to collaborative project management, software is designed to help businesses of all sizes increase productivity. Whether you need work-order software or a web-based administrative dashboard, the installation process depends on the application being implemented, and the operating system your computer uses. The most common operating systems (OS) include Apple OS X, Linux distributions, and Microsoft Windows. Software installation is a simple and straightforward process for skilled developers, but novice users are often frustrated with the process. Incorrect or failed installations can take a huge toll on productivity, which is where Marketing Strategizers Call Center can help.
SOFTWARE INSTALLATION HELP
Today’s modern business has multiple staff, multiple locations and multiple computers. The larger the organization, the higher the potential for software installation and compatibility problems. Marketing Strategizers Call Center’s certified technicians can assist in all areas of software installation support, and can tailor settings according to preferences and needs. Our team provides error-free installation support for software applications, networking devices and other PC peripherals. With our extensive knowledge and expertise in hundreds of software applications and platforms, you’ll never have to troubleshoot failures again.
Our software installation support services include:
Remote software installation & desktop support
Email server installation and integration
Windows, Apple and Linux servers and applications installation
Installation of compatible drivers for PC peripherals
24/7 access to trained technicians
SOFTWARE INSTALLATION CALL CENTER
Every software experience begins with a clean installation. This affects the functionality, security and compatibility with other applications and programs that must sync to run properly. Given the wide variety of operating systems, browsers, hardware and networks used, software incompatibility is a common problem. Marketing Strategizers always tests for compatibility prior to installation, helping customers avoid performance problems and dreaded error codes. Regardless of the type of infrastructure your company is using, installing and updating software is time-consuming. Along with software deployment, we also make sure that all computer programs are running efficiently with the latest updates.
Take advantage of our installation services for your software, which can:
Reduce susceptibility to viruses
Enhance network security
Prevent data loss
Lower risk of pirated or corrupt software
Marketing Strategizers can handle the complex task of updating and installing software on your laptop, workstation or server quickly and painlessly. By outsourcing your IT needs to Marketing Strategizers Call Center, there is no need to wait for a technician. Our agents can perform custom software installations remotely, and are poised to serve clients around the globe. We are proud to offer affordable, effective support for all of your software and technical support needs.
Discover the many benefits of software installation support with Marketing Strategizers.
SOFTWARE TRAINING SUPPORT SOLUTIONS
More and more businesses are finding value in outsourced software training. Software training services from Marketing Strategizers Call Center include state-of-the-art technology utilizing multiple learning methods, with real, live human beings available for interpersonal problem-solving and support.
Our technical support programs are designed to get beginners up and running quickly, and show advanced users how to delve deeper into accessing shortcuts and the more robust features of the software.
When employees are well trained in software, they express greater confidence and job satisfaction, they make fewer costly errors, and they are better able to service your customers and hit target objectives.
SOFTWARE TRAINING SERVICES
Marketing Strategizers offers the following software training services to satisfy your needs:
New software setup and installation – Get a fully functional system installed that has all the bugs worked out.
Software troubleshooting – We can scan your computers remotely to identify, diagnose, and resolve issues.
On-demand tutorials – Video tutorials address many topics users commonly need to understand the software.
Webinars – Short, effective, live events taught by expert instructors bring the seminar from us to you.
Live classes – We offer the traditional approach with a new twist: you can attend class remotely!
Coaching – Our experts work with team leaders or struggling employees to address specifics by phone or email.
Live session tutorials – Using screen capture tools, we can walk employees through one-on-one “hands-on”
Consulting – Need a more refined training document, spreadsheet, or database? We can help with that, too!
Follow up training – Make sure your employees have hit specific targets and goals in their training.
7 REASONS TO OUTSOURCE COMPUTER SOFTWARE TRAINING
Corporate executives are looking for fresh ways to approach training. North American companies spend about 42 percent of their training budget on outsourced activities. Nearly half of all companies increase their outsourced training budgets year over year. Here’s the advantages they gain:
Expertise from the best trainers in the business. For most companies, training is a necessity, but it’s not core to
their business. Leaving software training to experts is a much better option!
Fresh ideas and approach. Outsourcing opens enterprises to a fresh set of ideas, capabilities, and experience beyond its own walls. Software trainer insights from Marketing Strategizers can transform how things are done and provide a platform for innovation.
Improved flexibility and scalability. You may need to train some employees now and some employees later. You may have employees with beginner training needs and employees with advanced training needs. It costs a lot to maintain a full-time internal staff. Using an external supplier lets you deliver the training you need, when you need it.
Speed to market. Most businesses operate under tight deadlines and need their workforces onboard with new software systems without delay or downtime. Get new products and services to market sooner rather than later by handing over the training to us.
Risk mitigation. Using an accountable firm that specializes in software training is added insurance that the job will get done right the first time.
Access to affordable talent. We employ the best of the best, who work for a generous living wage in the Philippines. The cost of living here is lower than the cost of living in, for example, the United States, England, or Australia.
Bottom line profitability. Research conducted by IBM in 2010 found that businesses who outsource consistently outperform their competitors on key financial metrics, from Selling, General and Administrative Expenses, Earnings Before Taxes, Operating Income, and Return On Assets.
CHOOSE MARKETING STRATEGIZERS AS YOUR SOFTWARE TRAINING CALL CENTER
Marketing Strategizers Call Center provides flexible, top-level software training for small to large-sized businesses. We’ve served retail, wholesale, online, medical, manufacturing, insurance, hospitality, travel, financial, and nonprofit industries. Our software trainers have worked on behalf of the largest technology firms and possess computer degrees and training backgrounds. All training is thoroughly documented and personalized to reflect your company culture. Our clients receive full support any time necessary, day or night.
We offer extremely competitive rates!